COVID-19 National Lockdown

Following president Ramaphosa's announcement on 23 March 2020
to implement a 21-day national lockdown from 27 March 2020 until
16 April 2020, we have closed our doors to walk in clients and have
implemented the following measures and procedures:

* All Groupex's essential services will continue as normal from remote sites.

* Essential staff will continue to work normal business hours and
are available via e-mail & mobile phone.

* There will be no change in the claims process, please e-mail
your claims to

* Our Head Office landline number (012) 521-7900 will remain operational
for general enquiries and all calls will be directed and/or forwarded to the
relevant department or contact person.

We encourage you to continue paying your monthly premiums diligently
in order to avoid possible lapsing of your policy/benefits.

We do have debit order facilities for those clients that would like to
change over, instead of paying cash on a monthly basis.
Please contact your local branch or our head office for more information.

Our banking details for monthly premium payments/deposits are as follows:

Bank: First National Bank (FNB)
Name: Groupex Financial Administrators
Account no:
6272 645 2254
Branch Code: 250 655
Reference: "your policy number"

Very important! Keep your deposit slip / EFT as proof of payment.
Policy holders are issued with membership booklets upon request.
We urge you to keep your receipts or notes in your booklets.

Despite the situation Groupex Financial Administrators will continue to fulfil
its duties and responsibilities towards our valued clients.
We realise that this is a difficult and challenging time for all,
but we are confident that the decision made by our Government
is the right one to help curb the threat of this disease, provided
that we all act as responsible citizens and follow the safety protocols.

We urge you to be safe during this time.

Please be assured of our best and continued support and service.

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